We strive for 100% satisfaction. If within 14 days of purchase, you are not completely satisfied, we will accept your items back once these simple steps are taken for the following circumstances :
If within 14 days of purchase your product shows damage after opening it, simply repack it with the original carton, interior packaging, and corner protectors. We will immediately schedule a pick-up and replace it once the damaged unit is picked up.
Many of our products are made of natural wood, therefore, minor grain and color variations are normal within reason. If within 14 days of purchase anything structurally or cosmetically stands out, we ask you to please request an RMA number and send us clear photos for fast evaluation and approval for replacement, repair or full refund. Returns must include the original carton, interior packaging, and corner protectors.
Change of Mind or Other Reason
If within 14 days of purchase you change your mind, calculate wrong measurements, or see a color difference between your computer screen and the physical product (color samples available for some products) or any other reason you need to return your order, simply request an RMA number, repack the product with the original carton, interior packaging and corner protectors, then, return it in new undamaged condition. We will issue a refund less a 10% re-stocking fee. Return shipping and insurance is the responsibility of the buyer.
If these conditions are not met, we reserve the right to refuse returns, replacement, or refund. Additional fees may apply for re-packaging or other non-standard occurrences.